Frequently Asked Questions (FAQ) – Craftion Hub
1. What products do you sell?
We offer a wide range of stylish and high-quality ladies’ bags including handbags, tote bags, sling bags, and more. Our products are designed to be both fashionable and practical for everyday use.
2. How can I place an order?
You can easily place an order by selecting your desired product, adding it to the cart, and completing the checkout process with your details.
3. What payment methods do you accept?
We accept secure online payments through trusted payment gateways. (You can also add Cash on Delivery if available on your website.)
4. How long does delivery take?
Orders are usually delivered within 5–8 business days, depending on your location.
5. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Once the order is shipped, cancellation is not possible.
6. Do you offer returns?
Yes, we accept returns only in case of damaged or wrong products. You must inform us within 48 hours of delivery.
7. How will I get my refund?
Once we receive and inspect the returned product, your refund will be processed within 5–7 business days to your original payment method.
8. Can I exchange a product?
Yes, exchange is available only for damaged or incorrect items and depends on product availability.
9. Are your products of good quality?
Yes, we focus on providing high-quality bags with strong stitching, durable materials, and stylish designs suitable for daily use.
10. Will I receive the exact product shown in the images?
We try our best to show accurate images. However, slight color variations may occur due to lighting or screen differences.
11. Do you provide order tracking?
Yes, once your order is shipped, you will receive a tracking ID via SMS or email to track your order.
12. What if I receive a damaged product?
If you receive a damaged product, please contact us within 48 hours with proof (images/video), and we will assist you with return or exchange.
13. Do you ship all over India?
Yes, we deliver across India. Delivery time may vary based on location.
14. How can I contact customer support?
You can contact us using the details below:
📞 Phone: 8527124815
📧 Email: craftionbags@gmail.com
15. Is my personal information safe?
Yes, we take your privacy seriously and use secure systems to protect your personal information.
16. Do you offer discounts or offers?
Yes, we may provide special discounts and offers from time to time. Stay updated by visiting our website regularly.
17. Can I change my delivery address after placing the order?
Address changes are possible only before the order is shipped. Please contact us as soon as possible for any changes.
18. Why should I choose Craftion Hub?
Craftion Hub offers a perfect combination of style, quality, and affordability. Our bags are designed to meet your everyday needs while keeping you fashionable.
We hope this FAQ section helps answer your queries. For any further assistance, feel free to contact us anytime.