Cancellation & Refund Policy

Cancellation & Refund Policy – Craftion Hub

Thank you for choosing Craftion Hub for your ladies’ bags shopping. We are dedicated to providing high-quality products and an enjoyable shopping experience. This Cancellation and Refund Policy is designed to ensure transparency, customer satisfaction, and clear guidelines regarding order cancellations, returns, and refunds.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placement, provided they have not been shipped.
  • Once the order is processed for shipment, it cannot be cancelled.
  • To cancel your order, contact our support team immediately with your order ID, product details, and contact information.
  • Cancellations requested after the allowed time will not be accepted.
  • In cases where payment has already been processed for a cancelled order, the refund will be initiated according to our refund policy.

2. Return Policy

  • Returns are accepted only under the following circumstances:
    • Damaged or defective products
    • Incorrect product delivered
  • Customers must notify us within 48 hours of delivery to initiate a return.
  • The product must be unused, in original packaging, with all tags intact, and in the same condition as received.
  • Returns that do not meet these conditions may be rejected.
  • Return shipping charges will be borne by Craftion Hub if the return is due to our error; otherwise, the customer is responsible for shipping costs.

3. Refund Policy

  • Once the returned product is received and inspected, we will process the refund.
  • Refunds are generally completed within 5–7 business days from the date of inspection.
  • The refund will be credited to the original payment method.
  • Please note that any shipping or handling charges are non-refundable unless the return is due to a mistake on our part.
  • We strive to ensure that refunds are processed quickly, but in some cases, external payment gateway delays may affect the timeline.

4. Non-Refundable Situations

  • Products that have been used, altered, or damaged by the customer
  • Return requests made after the specified time period
  • Minor color or design variations compared to the images on our website
  • Personalized or customized products, unless they are damaged or defective

5. Exchange Policy

  • Exchanges are allowed only for damaged, defective, or incorrect items.
  • The availability of replacement products depends on stock.
  • Customers must contact us within 48 hours of delivery to request an exchange.
  • Once approved, we will ship the replacement item as soon as possible, and details of shipping will be communicated via email or phone.

6. How to Initiate Cancellation, Return, or Refund

  • Contact our support team via phone or email with your order details.
  • Clearly state the reason for cancellation, return, or refund.
  • Keep the product securely packed and return it with all original tags and packaging.
  • Our team will inspect the returned item and keep you informed about the status of your refund or exchange.

7. Contact Us

For any questions or concerns regarding cancellations, returns, or refunds, please reach out to us:

📞 Phone: 8527124815
📧 Email: craftionbags@gmail.com
📍 Address: Delhi, India

At Craftion Hub, your satisfaction is our priority. We are committed to making your shopping experience seamless, trustworthy, and enjoyable. Our team is always ready to assist you with any concerns to ensure you have a positive experience with us.